WARRANTY POLICY

1. Your Rights Under Australian Consumer Law (ACL)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to:

A replacement or refund for a major failure;

Compensation for any other reasonably foreseeable loss or damage;

Repair or replacement if the product fails to meet acceptable quality and the failure is not major.

Nothing in this Warranty Policy is intended to limit or exclude your rights under the ACL.

2. Voluntary Warranty Offered by ANYEE LIVING

In addition to your rights under the ACL, ANYEE LIVING proudly offers a 3-year manufacturer’s warranty on all furniture purchased directly from our store or website.

This warranty covers:
Structural defects in frames or joints

Faults in workmanship (e.g., loose joints, broken connections, faulty hardware)

Material defects under normal residential use

Hardware functionality issues (drawer runners, hinges, fittings, etc.)

This warranty does not cover:
Normal wear and tear (scratches, fading, cushion softening, fabric pilling, etc.)

Damage caused by misuse, abuse, accidents, or environmental factors

Damage from pets, spills, improper cleaning products, or unauthorized repairs

Commercial or non-residential use (unless otherwise stated)

Natural variations in wood grain, leather tone, or fabric texture

3. Warranty Conditions

To be eligible for warranty service, the following conditions must be met:

The item must be purchased directly from ANYEE LIVING;

Proof of purchase (invoice or receipt) must be provided;

The issue must be reported within the warranty period;

The product must have been used under normal residential conditions and maintained according to care instructions.

4. Warranty Claim Process

To make a claim, please contact us at [Insert After-Sales Email] with the following:

Your name and contact details Order number or proof of purchase A detailed description of the issue Photos of the product and the defect

Our team will assess the case and offer a suitable resolution, which may include:

Repair of the product

Replacement of parts or the full item

Refund in the case of a major failure

Store credit upon mutual agreement

5. Care & Maintenance

To keep your furniture in excellent condition and maintain warranty eligibility:

Always lift furniture—do not drag it;

Avoid sitting or standing on armrests or table tops;

Use only mild cleaning products;

Keep furniture away from prolonged direct sunlight, moisture, or extreme humidity.