Return & Exchanges

Return Policy

– ANYEE LIVING PTY LTD
ABN: 78688279094

At ANYEE LIVING, we want you to feel confident and satisfied with your purchase. This Return Policy is designed to be fair, transparent, and compliant with the Australian Consumer Law (ACL).

1. Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a refund, replacement, or repair if a product:

Is faulty or damaged through no fault of your own
Is not of acceptable quality
Is significantly different from its description or sample
Fails to perform as promised

These rights apply automatically and cannot be limited or excluded by this policy.

2. Change of Mind Returns

As a small business, we are unable to offer refunds or exchanges for:

Change of mind
Incorrect product selection
No longer needing the item
Finding the item cheaper elsewhere
Product not fitting your space or design preferences
(Please check measurements carefully before ordering.)

However, at our discretion, we may offer a store credit or exchange for eligible unused items returned in their original packaging within 7 days of purchase.
Return shipping costs will be the customer’s responsibility.

3. Damaged or Faulty Items

We ensure all products leave our warehouse in excellent condition.
If your item arrives damaged, incorrect, or faulty, please:

Contact us as soon as possible (preferably within 48 hours of delivery).
Email [Insert Email Address] with:Your order numberPhotos of the product and the damage/faultA brief description of the issue

Depending on the assessment, we may offer:

Repair
Replacement
Partial refund
Full refund (for major failures, as required under ACL)

Where applicable, we may also arrange collection of the faulty item.

4. Custom-Made & Special Orders

Custom-made, made-to-order, or personalised items cannot be returned or refunded unless they are faulty or not as described under the ACL.

This includes items with:

Custom dimensions
Special finishes
Custom fabrics or materials
Special construction or modifications

Please confirm all specifications carefully before placing an order.

5. Clearance, Floor Stock & “As-Is” Items

Products purchased as:

Clearance
Floor stock / display items
“As-is” or imperfect stock

are final sale and cannot be returned unless they fail to meet consumer guarantees under the ACL.

Any defects or imperfections will always be disclosed before purchase.

6. Return Conditions

Where returns are permitted, items must:

Be unused, unassembled, and in original condition
Be returned in original packaging with all parts and instructions
Include proof of purchase (receipt or invoice)
Be returned within the agreed timeframe

We reserve the right to refuse returns that do not meet these conditions.

7. Return Shipping

Unless the return is due to our error or a faulty product:

Return shipping costs are the customer’s responsibility
We are not responsible for items lost or damaged during return transit
We recommend using tracked or insured shipping

Our team will guide you through each step to ensure a smooth experience.

8. Refund Timeframes

Once approved, refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account
(timeframes may vary depending on your bank or payment provider).

Shipping fees (both original and return) are non-refundable unless the item is faulty.

9. How to Lodge a Return Request

To begin a return request, please contact:

ANYEE LIVING PTY LTD📧Email:info@anyeeliving.com.au📞Phone:+61 466 019 988
🏢Address:57 Beecroft Cres, Templestowe VIC 3106
🌐Website:www.anyeeliving.com.au

10. Policy Changes

We may update this Return Policy from time to time.
The latest version will always be available on our website and will apply to purchases made after the updated date.